ve99 Terms & Conditions — Please Read Before Playing

Key Points

Summary of Important Terms

The sections below contain the full legal text. The cards below provide a plain-language summary of the most important points — they do not replace the full terms.

Section 1

Acceptance of These Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player" or "the User") and ve99 ("the Platform", "we", "us" or "our"). By accessing, registering for, or using any part of the ve99 website, mobile interface or any associated services, you acknowledge that you have read these Terms in their entirety, that you understand them, and that you agree to be bound by them without reservation.

These Terms apply to all visits to and uses of the ve99 platform, whether via a desktop browser, a mobile browser, or any future application. If you do not agree with any part of these Terms, you must immediately cease using the platform. Continued use following any update to these Terms constitutes acceptance of the revised version.

Section 2

Eligibility Requirements

To open and operate an account on ve99, you must satisfy all of the following eligibility criteria at all times. Failure to meet any one of these requirements constitutes a breach of these Terms and entitles ve99 to suspend or permanently close your account:

• You must be at least 21 years of age at the time of registration and at all times during your use of the platform.
• You must be physically located in a jurisdiction where online gaming is not prohibited by applicable law at the time of each transaction.
• You must provide accurate, complete and current personal information during registration and keep that information up to date at all times.
• You must not be a current employee, contractor, agent, director, officer or close associate of ve99 or any entity affiliated with ve99.
• You must not have been previously excluded from the ve99 platform through any self-exclusion request or operator-initiated account closure.

ve99 reserves the right to request identity verification documents at any point during your account's lifetime. Failure to provide satisfactory documentation within a reasonable timeframe may result in account restriction, suspension, or closure, and withholding of any pending withdrawals pending investigation.

Section 3

Account Registration and Security

Each individual may register only one account on ve99. Opening multiple accounts — whether under the same identity or different identities — is strictly prohibited and will result in the immediate suspension of all associated accounts and forfeiture of any balances held therein. You are solely responsible for all activity that occurs under your account, regardless of whether such activity was authorised by you.

• You must select a unique username and a strong password at the time of registration. Your password must not be shared with any third party under any circumstances.
• If you suspect that your account has been accessed without your authorisation, you must notify ve99 support immediately and change your password.
• All personal information provided to ve99 must be accurate and verifiable. ve99 may request supporting documents including national ID, passport or any other government-issued identification.
• ve99 accounts are personal and non-transferable. Selling, transferring, or assigning your account to any other person is not permitted.
• You are responsible for ensuring that all devices used to access ve99 are secure and free from malicious software. ve99 accepts no responsibility for losses incurred through the compromise of a player's device or network.

ve99 employs SSL encryption across all pages and transactions. We do not store complete payment card details on our servers. All financial data is processed through certified, secure payment channels.

Section 4

Deposits, Withdrawals and Payment Processing

All financial transactions on the ve99 platform are denominated in Bangladeshi Taka (BDT). ve99 supports a range of local payment methods commonly used in Bangladesh. The following terms apply to all deposits and withdrawals:

• The minimum deposit is ৳100. The maximum deposit per transaction may vary by payment method and is displayed on the deposit screen at the time of transaction.
• Deposits made via bKash and Nagad are typically credited to a player's ve99 balance immediately upon confirmation of the mobile money transfer. Processing times for other methods may vary.
• Withdrawals are processed to the same payment method used for the most recent qualifying deposit, except where ve99 determines an alternative method is necessary for security or compliance reasons.
• ve99 reserves the right to delay any withdrawal request pending identity verification or investigation of suspicious account activity. Players will be notified of any such delay.
• Players may only withdraw funds that have been deposited from payment methods registered under their own name. Third-party funding of accounts is not permitted.

ve99 does not charge processing fees on standard withdrawals to bKash, Nagad or Rocket. However, your payment provider may apply their own standard transfer fees. ve99 is not responsible for fees imposed by third-party payment processors.

Section 5

Bonuses, Promotions and Wagering Requirements

ve99 offers a range of promotional incentives to registered players including welcome bonuses, reload bonuses, free spins and tournament prizes. All bonuses are subject to the following general conditions, supplemented by specific terms stated at the time each bonus is offered:

• All bonus funds are subject to wagering requirements before they may be withdrawn. The specific rollover multiplier applicable to each bonus is stated in the individual bonus terms.
• Bonuses must be claimed within the timeframe stated in the relevant promotion. Unclaimed bonuses expire automatically and cannot be reinstated.
• ve99 reserves the right to withdraw, modify or cancel any promotion at any time without notice, provided that this does not adversely affect bonuses already validly claimed by players.
• Bonuses credited in error must be reported to ve99 support immediately. ve99 reserves the right to recover incorrectly credited bonuses from a player's account balance.
• Players found to be abusing the bonus system — including through coordinated play, arbitrage strategies or the use of multiple accounts — will have their bonuses voided and may have their accounts permanently closed.

Free spins awarded as part of a bonus are subject to any winnings cap and wagering requirement stated in the applicable promotion. Winnings from free spins above the stated cap will not be convertible to withdrawable cash.

Section 6

Fair Use and Prohibited Conduct

The ve99 platform is intended for personal recreational use only. Any use of the platform for commercial purposes, or any conduct that distorts or undermines the integrity of games, betting markets or other players' experiences, is strictly prohibited. The following conduct is expressly forbidden:

• Using automated software, bots, scripts, artificial intelligence systems or any other non-human means to place bets, spin slots, interact with live tables or otherwise interact with the platform.
• Exploiting software errors, glitches, or vulnerabilities in any game or platform feature to gain an unfair advantage, whether or not such exploitation results in financial gain.
• Colluding with other players to manipulate the outcome of any game, tournament or betting market, including through chip-dumping, match-fixing or coordinated wagering strategies.
• Depositing funds obtained through illegal means, including money obtained via fraud, theft, or any other criminal activity, onto the ve99 platform.
• Harassing, threatening, or engaging in abusive communication with any ve99 staff member, customer support agent, or other player through any channel.
• Attempting to gain access to another player's account, or to any restricted area of the ve99 platform, without explicit authorisation.

ve99 monitors platform activity continuously for signs of prohibited conduct. Detection of any of the above behaviours may result in immediate account suspension, forfeiture of all balances including real-money funds, and permanent exclusion from the platform.

Section 7

Intellectual Property Rights

All content on the ve99 platform — including but not limited to software, game interfaces, graphics, text, logos, icons, audio clips, video content, data compilations and the overall look and feel of the platform — is the property of ve99 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal recreational purposes only, subject to these Terms.

You may not copy, reproduce, distribute, publish, display, modify, create derivative works from, or commercially exploit any content from the ve99 platform without our prior written consent. Unauthorised use of any ve99 intellectual property may result in civil and criminal liability under applicable law.

Section 8

Limitation of Liability

To the maximum extent permitted by applicable law, ve99 excludes all liability for losses of any kind arising from your use of the platform. Without limiting the generality of the foregoing, ve99 shall not be liable for:

• Any loss of funds arising from gameplay outcomes, including losses resulting from technical errors that are subsequently corrected.
• Service interruptions, delays, outages or degraded performance caused by factors outside ve99's reasonable control, including internet service provider failures, mobile network congestion, or force majeure events.
• Loss or corruption of data stored on a player's device, including saved passwords, cached session data or locally stored game preferences.
• Any indirect, incidental, special, consequential or punitive damages, even if ve99 has been advised of the possibility of such damages.

Nothing in these Terms shall limit or exclude ve99's liability for death or personal injury caused by its negligence, or for fraud or fraudulent misrepresentation. Where applicable consumer protection laws in Bangladesh provide rights that cannot be excluded by contract, those rights are not affected by these Terms.

Section 9

Responsible Gaming Obligations

ve99 is committed to promoting responsible gaming among all players. The platform provides a range of tools designed to help players maintain control of their gaming activity. Players are encouraged to use these tools proactively:

• Deposit limits: players may set daily, weekly or monthly deposit caps via their account settings. Once set, a deposit limit cannot be increased for a cooling-off period of at least 24 hours.
• Session time reminders: players may configure automatic reminders that notify them when they have been actively gaming for a specified period of time.
• Self-exclusion: players who wish to take a break from gaming may request a self-exclusion period ranging from 30 days to permanent exclusion. During self-exclusion, the account will be suspended and marketing communications will be suppressed.
• Reality checks: periodical on-screen notifications reminding players of total session duration and net gaming result during the current session.

Section 10

Account Suspension and Termination

ve99 reserves the right to suspend, restrict or permanently close any player account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms, including but not limited to eligibility violations, prohibited conduct, or misuse of the bonus system.
• Failure to satisfactorily complete identity verification within the timeframe requested by ve99's compliance team.
• At the player's own request, including requests submitted as part of a self-exclusion programme.

Upon account closure, ve99 will process any verified withdrawable balance to the player's registered payment method within a reasonable timeframe, unless the account was closed due to fraud, prohibited conduct or a court order requiring the funds to be withheld. Bonus balances that have not met wagering requirements will be forfeited upon account closure.

Section 11

Amendments to These Terms

ve99 reserves the right to amend, update or replace these Terms at any time. When material changes are made, ve99 will provide notice to registered players via email, an in-platform notification, or a prominent notice on the website. The updated Terms will state the effective date of the revision at the top of the document.

Your continued use of the ve99 platform after the effective date of any revision constitutes your acceptance of the updated Terms. If you do not agree with any revised Terms, you must cease using the platform and may request account closure by contacting ve99 support.

Section 12

Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with your use of the ve99 platform that cannot be resolved informally through ve99 customer support should be submitted in writing to ve99's support email address. ve99 will acknowledge the dispute within 5 business days and aim to provide a substantive response within 20 business days of receipt.