ve99 Responsible Gaming

🎯Play Within Your Means

Gaming at ve99 is designed as a leisure activity. Whether you enjoy cricket betting during a BPL match, spinning slots, or playing fishing games, always treat it as entertainment — never as a way to earn income or recover financial losses. Players who keep this in mind tend to have a healthier, more sustainable relationship with online gaming.

We recommend all ve99 players follow these guidelines for a safe gaming experience:

• Only gamble with money you can afford to lose — never use essential funds such as rent, bills, or savings.
• Set a personal budget before each session and stick to it, even on a winning streak.
• Do not chase losses — accept a losing session and step away rather than playing more to win back what was lost.
• Keep gaming as a leisure activity alongside other hobbies, social activities, and family time.
• Never play when upset, stressed, intoxicated, or under emotional pressure that could affect your judgement.

💰Deposit Limits

Setting a deposit limit on your ve99 account is one of the most effective responsible gaming tools available. A deposit limit caps the total BDT you can transfer into your account over a chosen period — daily, weekly, or monthly — keeping you firmly within your intended gaming budget.

To set or adjust your deposit limit on ve99, follow these steps:

1. Log in to your ve99 account using your registered credentials.
2. Go to Account Settings and select the Responsible Gaming section from the menu.
3. Choose your limit period — daily, weekly, or monthly — and enter your maximum deposit amount in BDT.
4. Confirm your new limit. Increases take effect after a 24-hour cooling-off period; decreases apply immediately.

If you need help configuring your deposit limit, our support team is available around the clock at [email protected]. We strongly encourage all players in Bangladesh — especially those depositing via bKash, Nagad, Rocket, or Upay — to set a limit from the moment they open their ve99 account.

⏱️Time-Out Feature

Sometimes a short break is all you need to reset and return to gaming with a clearer head. The ve99 Time-Out feature lets you temporarily suspend your account for a period of your choice — from 24 hours up to 6 weeks. During a time-out, you will not be able to log in, place bets, or make deposits on ve99.

Time-outs are ideal for players who want a pause without committing to a longer self-exclusion. At the end of the chosen period, your account automatically becomes accessible again — no action needed on your part.

🚧Self-Exclusion Programme

If you believe that gambling has become a serious problem and you need a stronger, longer-term solution, ve99 offers a formal self-exclusion programme. Self-exclusion means you voluntarily request to be barred from your ve99 account for a minimum of 6 months. During this period, ve99 will take all reasonable steps to prevent you from opening new accounts or accessing gaming services on the platform.

All self-exclusion requests are handled with the utmost care and confidentiality. To start the process:

1. Email us at [email protected] with the subject line 'Self-Exclusion Request'.
2. Provide your details — your registered username and mobile number so we can verify your identity quickly.
3. Specify your exclusion period (minimum 6 months). We will confirm and activate the exclusion within 24 hours.

Once your self-exclusion is active, any remaining balance will be held securely until the period ends. We do not send promotional communications to self-excluded players. If you attempt to open a new account during the exclusion period, please contact us immediately so we can reinstate the exclusion.

🔍Self-Assessment: Is Gambling Affecting You?

If you are unsure whether your gaming habits are healthy, ask yourself the following questions honestly. Answering yes to two or more is a strong signal to reach out to our support team or use one of our responsible gaming tools immediately.

• Do you spend more money on gambling than you originally planned, or more than you can comfortably afford?
• Have you borrowed money, sold possessions, or neglected bills in order to fund your gambling?
• Do you feel irritable, anxious, or restless when you are not gambling or when you try to cut down?
• Have you repeatedly tried to control or stop gambling but been unsuccessful?
• Do you find yourself chasing losses — continuing to gamble to win back money you have lost?
• Has gambling caused conflict with family or friends, or affected your work or daily responsibilities?

Recognising that gambling may be causing harm is a courageous first step. ve99 is here to support you — not to judge you. Our tools and team are available to anyone who needs help, regardless of how long the issue has been present.

🪪Age Verification — 21+ Only

ve99 is strictly an adults-only platform. All players must be 21 years of age or older to register, deposit, and participate in any gaming activity. Age verification is mandatory during registration — every new account must provide documentary proof of age such as a Bangladesh National ID card or passport before full platform access is granted.

If ve99 has reason to believe a player may be under 21, the account will be immediately suspended pending a full review. Any funds deposited by an underage player will be returned in full and the account permanently closed. We take our obligation to prevent underage gambling extremely seriously and act swiftly in all such cases.

🛡️Protecting Vulnerable Players

ve99 is committed to identifying and supporting players who may be in a vulnerable situation — whether due to financial hardship, mental health challenges, addiction, or other personal circumstances. Our team is trained to recognise patterns of behaviour that may indicate a player is at risk, and to respond with sensitivity.

Specific protections we have in place for vulnerable players include:

• Proactive outreach — if our system detects unusual patterns such as rapid loss chasing, very large deposits, or sudden changes in betting frequency, a team member may reach out to check on your wellbeing.
• Immediate account action — in cases of genuine concern for a player's wellbeing, we reserve the right to temporarily restrict or close an account in the player's best interests, without prior notice.
• No targeted promotions — players under time-out, self-exclusion, or flagged as potentially vulnerable will not receive any bonus offers, promotional emails, or marketing messages from ve99.

📞Get Support Now

If you are struggling with your gambling habits and need to talk to someone, please reach out to our support team. You do not have to face this alone — help is available, and asking for it is the right thing to do.

If you are in Bangladesh and experiencing a mental health crisis related to gambling, please speak with a trusted family member, a close friend, or a local healthcare professional as a first step. Your wellbeing matters more than any game.