ve99 Privacy Policy

Welcome to ve99, Bangladesh's trusted online gaming platform. This Privacy Policy explains how ve99 collects, uses, stores, and protects the personal information you provide when you access our website at ve99.today, create an account, place bets, or contact our support team. We encourage all users to read this document carefully before using our services.

By accessing or using ve99's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this policy, you should discontinue use of our platform immediately. This policy applies to all users in Bangladesh, including those accessing from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other regions.

📋Information We Collect

When you register and use ve99, we collect certain categories of personal and non-personal information to provide you with a complete, secure, and personalised gaming experience. The types of information we collect include:

• Registration data: full name, date of birth, email address, mobile number, and chosen username.
• Identity verification documents: national ID (NID) or passport copy, selfie, or other KYC materials required for account verification.
• Financial data: deposit and withdrawal transaction records, bKash/Nagad/Rocket/Upay mobile banking numbers, and banking details where applicable.
• Technical data: IP address, device type, browser type, operating system, session duration, pages visited, and referral source.
• Behavioural data: gameplay history, betting activity, game preferences, bonuses claimed, and customer support interactions.

We collect this information either directly from you (when you fill in a form or contact us) or automatically through your use of our platform. We are committed to collecting only the minimum data necessary to deliver our services effectively.

⚙️How We Use Your Information

ve99 uses the information we collect for the following specific and legitimate purposes:

• Account creation and management: to register your account, verify your identity, and maintain your profile on ve99.
• Transaction processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported payment methods in BDT.
• Platform improvement: to analyse usage patterns and enhance the gaming experience, including cricket betting, live casino, slots, and fishing game offerings.
• Customer support: to respond to your queries, complaints, and requests via our support channels in a timely and accurate manner.
• Promotional communications: to send you relevant offers, bonus updates, and promotional materials — you may opt out of marketing messages at any time.
• Legal and compliance obligations: to comply with applicable regulations, investigate fraud, enforce our Terms & Conditions, and respond to lawful requests from authorities.

💳Payment Data & Financial Transactions

All financial transactions processed through ve99 — including deposits and withdrawals via bKash, Nagad, Rocket, Upay, and local bank transfers — are conducted using encrypted, secure payment channels. We retain financial transaction records as required for accounting, fraud prevention, and regulatory compliance purposes.

We do not store full card numbers or mobile banking PINs on our servers. Sensitive payment credentials are handled exclusively by PCI-compliant payment processors. Your BDT transaction history is accessible in your account dashboard for complete transparency.

🤝Sharing Your Information

ve99 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data only in the following limited circumstances:

• Service providers: third-party vendors who assist in delivering our platform services (e.g., payment processors, KYC verification providers, customer support tools) under strict data processing agreements.
• Legal obligations: where we are required by law or valid legal process to disclose information to competent authorities, courts, or regulatory bodies.
• Fraud prevention: to detect, investigate, and prevent fraudulent transactions, money laundering, or other illegal activities that may affect ve99 or its users.
• Business transfers: in the event of a merger, acquisition, or sale of company assets, your data may be transferred as part of that transaction, subject to the same privacy protections.

In all cases where your data is shared with third parties, we take reasonable contractual and technical measures to ensure they maintain appropriate levels of security and confidentiality.

🍪Cookies and Tracking Technologies

ve99 uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse how our platform is used. A cookie is a small text file placed on your device when you visit our website.

We use the following types of cookies on ve99:

• Essential cookies: necessary for the website to function, such as maintaining your login session and enabling secure payment flows.
• Analytical cookies: used to understand user behaviour, popular game categories, and platform performance so we can continuously improve ve99.
• Functional cookies: help remember your language preference, display settings, and other personalisation options to tailor your experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of ve99 and your overall gaming experience.

🗂️Data Retention

ve99 retains your personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Specifically, account and transaction data is typically retained for a minimum period to comply with financial and anti-money-laundering record-keeping obligations.

Once the retention period expires and the data is no longer required for any legal or operational purpose, we will securely delete or anonymise it. If you close your ve99 account, we will process your deletion request within a reasonable timeframe, subject to any mandatory retention obligations.

⚖️Your Rights and Choices

As a ve99 user, you have the following rights with respect to your personal data:

• Right of access: you may request a copy of the personal data ve99 holds about you at any time.
• Right of rectification: if any information we hold is inaccurate or incomplete, you have the right to request correction.
• Right of erasure: you may request that ve99 delete your personal data, subject to legal and regulatory retention requirements.
• Right to restrict processing: you may ask us to limit how we use your data in certain circumstances, for example if you contest its accuracy.
• Right to opt out of marketing: you can unsubscribe from promotional emails and SMS notifications at any time by contacting our support team or using the unsubscribe link in our communications.

To exercise any of the above rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe. We may ask you to verify your identity before processing your request in order to protect your account.

🔐Security Measures

ve99 employs a range of technical and organisational security measures designed to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure. These include SSL/TLS encryption for all data transmissions, secure server infrastructure with restricted access, regular security audits and penetration testing, and staff training on data protection best practices.

While we take every reasonable precaution to safeguard your data, no system can guarantee absolute security. In the event of a data breach that poses a risk to your rights, ve99 will notify affected users as promptly as practicable and take steps to mitigate the impact.

🔗Third-Party Links

Our platform may occasionally reference third-party service names such as payment providers (bKash, Nagad, Rocket) or game studios (Pragmatic Play, Evolution Gaming). ve99 is not responsible for the privacy practices of these external entities. We encourage you to review the privacy policies of any third-party services you interact with directly outside of the ve99 platform.

🚫Children's Privacy and Age Restriction

ve99 is strictly an adult gaming platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered on our platform, please contact us immediately at [email protected] so that we can take appropriate action.

We take our responsibility to protect minors seriously. Age verification is a mandatory step during the registration process on ve99, and accounts found to be held by individuals under 21 will be suspended immediately pending further investigation.

📝Changes to This Privacy Policy

ve99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other reason. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of ve99 following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

📧Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ve99 handles your personal data, our team is here to help. We are committed to resolving all privacy-related matters promptly and professionally.

You can reach our support team by email at: [email protected]

Our support team operates 24/7 and will respond to privacy-related requests within 2 business days. Bangladesh Standard Time (BST, UTC+6) applies to all response timeframes.